MARKETS Returns – German online retailers dispose of 7.5 million items

In 2018, almost eight million returns ended up in the garbage in Germany and this happened even though German online merchants could have donated or recycled them. Dr. Björn Asdecker, head of the retu…

October 10, 2019

Market Research These are the busiest sales days in Germany for the year 2019

Sensormatic Solutions found out that the busiest sales days for 2019 fall on the Advent season.

October 9, 2019

MARKETS Consumers want even faster and easier shopping in the future

German consumers demand from the retail trade: Purchasing should be quick, delivery prompt and sustainable. These trends are shown in the analysis “Global Consumer Insights Survey 2019” by the consult…

October 8, 2019

MARKETS Card payment generates more turnover for small and medium-sized enterprises

Higher shopping baskets and lower costs: Companies benefit from the trend towards more and more card payments by increasing turnover and efficiency.

July 25, 2019

MARKETS Licenses bring retail sales over 280 billion dollars

Global retail sales of licensed goods and services rose by 3.2 percent in 2018. Licenses are more than ever a rewarding business for brand owners.

July 23, 2019

MARKETS Stereotypes: How do they influence purchasing behavior for children’s products?

The pastel toy for the girl, the pacifier with ball motif for the boy? The baby article manufacturer MAM has investigated the stereotypes in purchasing behaviour in a survey.

May 2, 2019

MARKETS New concepts for shopping centers to score points with customers

How does the retail trade implement new concepts so that buyers stay longer and shop more? This is what the EHI Retail Institute investigated.

April 30, 2019

MARKETS Online revenues grow significantly in the first quarter in Germany

According to the industry association bevh, sales in the German online trade rose by 11.2 percent in the first quarter of the year. This means that the growth was even higher than the strong previous…

April 24, 2019

COMPANIES Customer satisfaction – How to score with smart personnel deployment

The German retail sector faces challenges such as declining sales, rising costs and fierce competition from online retailers. According to a recent study by the market research company Viga, the key t…

April 22, 2019

MARKETS E-Commerce – that’s what customers of online shops want

The digital association Bitkom has taken a close look at the online shopping preferences of Germans. Smartphones and ratings are particularly important in e-commerce.

April 2, 2019

MARKETS Smartshopping is becoming more and more popular

More and more Germans are making online purchases via mobile devices. This is the result of a study by the payment service provider Mastercard.

February 6, 2019

MARKETS Consumer climate – GfK forecasts losses at year-end

GfK is forecasting a declining consumer climate at the end of the year. Unresolved economic conflicts and an increasing propensity to save as well as weak economic and income expectations are offset b…

December 7, 2018

MARKETS Inventory differences – damage running into billions

Despite all security measures, products disappear – with an average value of 28 euros per German citizen. The reasons for inventory differences range from stolen to losen to broken products.

December 6, 2018

MARKETS Customer dialogue in change: Chatbots and Co. are in demand

The good old telephone hotline only plays a minor role in customer dialogue. New techniques such as chatbots or live chats are in demand. A recent study by ECC Cologne and iAdvize shows how online ret…

December 4, 2018

Market Research Top 1000 online shops generate sales of over 42 billion euros

The Top 1000 online shops account for almost 88 percent of total e-commerce sales in Germany. Amazon, Otto and Zalando lead the list by far, according to a study by the trade research institute EHI.

November 29, 2018