Articles in Service Providers

Curated shopping is becoming more popular with customers

Consultancy-based shopping promises higher-than-average spends and stronger customer loyalty. More and more companies are offering curated shopping. Kindhochdrei was one of the first shopping services…

January 16, 2018

Parcel industry in transition: New solutions and concepts are in demand

At the latest the Christmas business has shown that the parcel industry is reaching its limits. The parting manager of Hermes, Hanjo Schneider, has his own ideas about what to do. Though companies lik…

January 4, 2018

Combating product piracy

It was a sensation: At the beginning of December Birkenstock announced that it would cease supplying Amazon EU at the beginning of the year. The family-owned company therefore drew attention to a majo…

January 4, 2018

Jochen Gutzy, Head of Communications at Birkenstock: “Product piracy is part of organized crime.”

Birkenstock already stopped supplying Amazon in December. Luna Journal in conversation with Jochen Gutzy of Birkenstock, about the exact reasons for the delivery stop.

January 4, 2018

Smart Locks enables “open house”

Shopping comfortably from home – Amazon and many other trading platforms make it possible. According to a survey conducted by Statista in 2017, 91 percent of Germans have ordered something from the on…

December 21, 2017

Ursula von der Leyen: “We need to rethink data protection”

On 26 October 2017, the European Parliament called for a tightening of data protection, and rejected the ePrivacy Regulation. For users, this will mean a right to encryption and protection from tracke…

December 12, 2017

RobotShop launches its own e-commerce offer for Germany

RobotShop has expanded its e-commerce offer for household robots, wearables, and so on to include the German market. The Canadian company is now operating its third independent online shop within the…

December 7, 2017

Drone delivery: All the good things come from above

A delivery within a few hours: Drones could enable dealers to deliver the goods to their customers even faster. Fast delivery is becoming increasingly important for many companies when it comes to the…

December 5, 2017

Final deadline for the 12th Stevie® Awards for Sales & Customer Service

THE FINAL CALL for all companies and organisations to submit their application: 15 November 2017 is the final registration deadline for the prestigious business award for sales and customer service. T…

November 9, 2017

Tips for successful sales talks

Ten tips for successful cold calling – here’s how to start a conversation on the phone. Sales trainer Tim Taxis reveals which questions the seller should answer proactively and as quickly as possible….

November 9, 2017